I do like this dealership but I really like people in the service department. Shanie is my Go-To and without her I would go elsewhere. I always appreciate her smile even though it is hidden right now under a mask.
This dealership is upfront and honest. They don’t do crazy Markups for fake fees. They are none Commission. If your looking to buy ask for joe. The only downside is they are pretty much a no haggle shop. Sell for the price listed. All dealers have decent margins so their is room. The manager steve doesn’t do any employee discounts so if you are a former Mazda employee do bother bringing your code they will say no. Most dealerships accept those.
I wish I’d discovered Volvo years ago. I recently switched over from owning Mercedes, and I will never drive anything else. I didn’t buy the car from Continental, but you’d never know it from the stellar treatment I receive from them. To top it off, the service folks Continental are amazing. Their customer service is second to none, and I feel like I am their most important customer every time I call or drop off my vehicle. Even Matt, the mechanic who works on my car and installed some upgrades, takes the time to come out and ...
Dedrick was attentive, knowledge, and professional. He spent the necessary time going over all my options with different vehicles. The one I decided to get was not the one I originally went to look at. I never felt rushed or like I was bothering him asking questions. He truly believes in the product and was happy to show them off. Rochelle, who worked the numbers was also very helpful, knowledgeable, and professional. They both made me feel like a new friend versus a customer or a sale. I looked at BMW, Cadillac, Porsche, and Audi. I liked the Volvo, but ...
Wish we had bought a Volvo years ago. The staff at Continental deliver an amazing customer experience, including sales side and service. I would highly recommend this dealership!
Excellent service and experience. Shanie in service is great and Braun in sales was fantastic. After looking at my options I traded my old Volvo for a new one and everything about the experience was great- no hassles, helpful, good pricing. The team went the extra mile in getting the paint sealant on at record speed to fit our travel schedule. Amazing service.
My service advisor Shanni always remembers me. She remembers my car and makes absolutely sure I’m in and out quickly and my repair is completed to my satisfaction. The waiting area is clean, bright, comfortable and my wait is short. They have wonderful coffee, quick shuttle transportation anywhere in Anchorage and I honestly have never been in a finer or more reputable dealership. I’ll buy my next Volvo there and never go anywhere else for service. Five star operation!
Frank is a fantastic salesperson. He's extremely educated on the vehicles, and he has a wonderful disposition. We never felt pressured, and he let the vehicle sell itself. The whole experience was very pleasurable.
Everyone was very friendly and low pressure, particularly Hazel. They were extremely helpful in my (successful!) quest to purchase a car and have it delivered by Christmas without my wife finding out. Excellent service.
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